FAQ

INVISIBLE ITEM TO KEEP ALL FAQs CLOSED BY DEFAULT
COVID-19

As of March 1, 2022, the town of Natick has lifted its indoor mask mandate. Masks are now optional inside the Dog Center.

WHICH CLASS IS RIGHT FOR ME?
TROUBLE SIGNING UP FOR CLASS

You can sign up for class by visiting our calendar. Find the class you want to take and click the associated SIGN UP button. Here are two common errors you may encounter when signing up:

Common Error #1:

The change you wanted was rejected.
Maybe you tried to change something you didn’t have access to.

This error is likely the result of your browser’s cookies being disabled. Our scheduling software requires that you have cookies enabled in order to sign up for class. Please enable your browser’s cookies and try again. If you continue to get an error, clearing your cache can also help. (Even if cookies are enabled, one might be corrupt or incorrectly cached.) Here are helpful resources for enabling your cookies and clearing your cache.

Common Error #2:

The following items had a problem during checkout:
[The service you attempted to sign up for is listed here.]

This error occurs when you attempt to sign up for a class that begins within the next 24 hours. Our system only allows class registrations up until one day prior to the beginning of the session. If the class you are trying to sign up for begins in less than 24 hours, you will not be able to register.

We apologize that these error messages are so uninformative. For further assistance, contact support@allaboutmydog.com. If you encountered a problem not mentioned above, please let us know where in the sign-up process you ran into trouble, and which operating system and browser you were using.

 

WHAT HAPPENS IF I MISS CLASS?
  • Every class we teach is filled with important information and our curriculum is designed to help you achieve success step by step. Depending on your class, missing one session could set you back or leave you missing a piece of important information that will be needed later.
  • If you do have to miss a class and would like to stay on track, we strongly recommend a private training session. We offer these 30-minute make-up sessions at a 10% discount because we want to help you succeed! Please e-mail your instructor to schedule yours or use our online contact form to get in touch.
  • Sorry, we do not offer drop-in classes as “make-ups.”
  • No refunds will be given for classes that cannot be attended due to inadequate or missing medical/fecal records. (See our medical guidelines.)
CANCELLATION POLICY & REFUNDS
  • If we receive your cancellation 72 hours or more in advance of your wellness appointment, private lesson, house call, or group class start date by email at barkback@allaboutmydog.com you will receive a refund in full.
  • Cancellations received less than 72 hours in advance of your wellness visit, private lesson, house call, or group class start date will not receive a refund.
  • In the case of a weather cancellation, a sick instructor, or anything else that is outside of AAMD’s control: we will notify you via your account e-mail. You will either receive an account credit and the event/class/appointment will be rescheduled.
  • Please refer to our Terms & Conditions page for more information.
  • No refunds will be given for classes that cannot be attended due to inadequate or missing medical/fecal records. (See our medical guidelines.)
HOW DO I ACCESS MY ACCOUNT OR ADD A CREDIT CARD?

You can view and edit your AAMD account anytime from our website. Your account panel displays your schedule, purchase history, account info, and more.

To access and/or edit your AAMD account, click the “Login” link in the upper right-hand corner of our website (or at the bottom of the “hamburger” menu on mobile devices). Enter your email address and password to access your account panel. From the “Account Info” tab you can reset your password, edit your stored credit card info, and select your contact preferences.

To add or edit your stored credit card, select the “Account Info” tab and scroll down to PAYMENT INFO. Click the “Edit payment info” link on the right and add or edit your credit card info accordingly.

MEDICAL LEAVE

Positive for Giardia or other parasites

If your dog tests positive for giardia or other parasites, please alert All About My Dog immediately. Any dog that tests positive will be immediately placed on medical leave and may be eligible for class credits. Dogs who have tested positive for parasites may not begin or return to class until a new, negative fecal test is submitted. Please follow your vet’s prescribed treatment (usually 2 weeks), then request a new fecal test for confirmation. Email the results to medical@allaboutmydog.com or submit them using the form on our Required Medical Records page. Once we verify the results, you can resume classes. Contact your trainer to ensure your dog gets placed on the appropriate roster.

Other medical issues

Let us know if your dog is ill or injured and your vet has recommended limited activity or no contact with other dogs. If your dog is enrolled in a class, they will be placed on medical leave. In most cases, you’ll receive class credits that can be used once your vet clears your dog for activity. Be sure to contact your trainer to arrange your return to class.

VACCINATIONS, MEDICAL REQUIREMENTS, & YOUR DOG’S HEALTH

Required for all dogs: Up-to-date medical records, including a negative fecal report dated within one year that states “no parasites seen,” must be submitted to us at least 72 hours prior to your first visit. See our Medical Requirements page to upload records and learn more. (There are no refunds or make-ups for classes forfeited due to missing or late fecal records.)

  • For puppies (7 months and under) we require: Clear fecal test dated within last 3 months and current on vaccinations.
  • For adult dogs (over 7 months) we require: Clear fecal test dated within the last 12 months and current on vaccinations.
  • For dogs of any age coming to a private lesson: Clear fecal test dated within the last 12 months and current on vaccinations.
  • Always follow the recommendations of your veterinarian. Please refer to our Medical Requirements page for more information.
“DROP-IN” CLASSES
  • Drop-in classes are only allowed for the Advanced level classes. Please email the instructor to request permission for a drop-in.
CHILDREN, FAMILY MEMBERS & GUESTS
  • Only one handler per dog on the floor at a time, please! All other family members need to observe quietly from the benches.
  • Guests and prospective students are also welcome to come and observe quietly from the benches.
MULTI-DOG HOUSEHOLDS
  • In Group Classes, one handler may bring only one dog to class. If you have a multi-dog family we invite all of you to come – but with one human family member per dog.
  • In order to track your dogs’ progress and to ensure proper scheduling, each dog must be registered separately. (You can register your dogs under a single email address, but each must have their own password.)
  • More than one dog may come to a private lesson with the instructor’s permission. Please contact us for details.
FEMALE DOGS IN SEASON (HEAT)
  • Female dogs who are in season are welcome to class but they must be wearing doggie britches.
HOW DO VIRTUAL PRIVATE LESSONS WORK?

Virtual Private Lessons are conducted using Apple’s FaceTime. Lisa will call the cell phone number listed on your account at the scheduled time. Please have your dog with you and be ready to accept her call. (You can log into your account to verify or change your cell number.) If you don’t have FaceTime or would like Lisa to contact you at a different number, email her directly prior to the scheduled lesson.

Learn more about Virtual Private Lessons.
Schedule a Virtual Private Lesson.

SAFETY & LIABILITY

Safety is our number one priority at All About My Dog. Learn more here

  • Visit our Safety page for more information.
  • Please be responsible and use your common sense.
  • Wear athletic shoes & comfy clothes to class.
  • Keep your dog close by your side and don’t approach other dogs.
  • Please refer to our Terms & Conditions page for more information.
  • Up-to-date medical records, including a negative fecal report dated within one year that states “no parasites seen,” must be submitted to us at least 72 hours prior to your first visit. (There are no refunds or make-ups for classes forfeited due to missing or late fecal records.) See our Medical Requirements page to upload records and learn more.