FAQ

INVISIBLE ITEM TO KEEP ALL FAQs CLOSED BY DEFAULT
TROUBLE SIGNING UP FOR TRAINING

You can sign up for private training here. Find and click on the available time-slot that you want to begin the sign-up process. Here is the most common error that users encounter when signing up:

The change you wanted was rejected.
Maybe you tried to change something you didn’t have access to.

This error is likely the result of your browser’s cookies being disabled. Our scheduling software requires that you have cookies enabled in order to sign up for class. Please enable your browser’s cookies and try again. If you continue to get an error, clearing your cache can also help. (Even if cookies are enabled, one might be corrupt or incorrectly cached.) Here are helpful resources for enabling your cookies and clearing your cache.

We apologize that these error messages are so uninformative. For further assistance, contact support@allaboutmydog.com. If you encountered a problem not mentioned above, please let us know where in the sign-up process you ran into trouble, and which operating system and browser you were using.

 

CANCELLATION POLICY & REFUNDS
  • If we receive your cancellation 72 hours or more in advance of your wellness appointment, private lesson, house call, or group class start date by email at barkback@allaboutmydog.com you will receive a refund in full.
  • Cancellations received less than 72 hours in advance of your wellness visit, private lesson, house call, or group class start date will not receive a refund.
  • In the case of a weather cancellation, a sick instructor, or anything else that is outside of AAMD’s control: we will notify you via your account e-mail. You will either receive an account credit and the event/class/appointment will be rescheduled.
  • Please refer to our Terms & Conditions page for more information.
  • No refunds will be given for classes that cannot be attended due to inadequate or missing medical/fecal records. (See our medical guidelines.)
HOW DO I ACCESS MY ACCOUNT OR ADD A CREDIT CARD?

You can view and edit your AAMD account anytime from our website. Your account panel displays your schedule, purchase history, account info, and more.

To access and/or edit your AAMD account, click the “Login” link in the upper right-hand corner of our website (or at the bottom of the “hamburger” menu on mobile devices). Enter your email address and password to access your account panel. From the “Account Info” tab you can reset your password, edit your stored credit card info, and select your contact preferences.

To add or edit your stored credit card, select the “Account Info” tab and scroll down to PAYMENT INFO. Click the “Edit payment info” link on the right and add or edit your credit card info accordingly.

VACCINATIONS, MEDICAL REQUIREMENTS, & YOUR DOG’S HEALTH

Required for all dogs: Up-to-date medical records, including a negative fecal report dated within one year that states “no parasites seen,” must be submitted to us at least 72 hours prior to your first appointment. See our Medical Requirements page to upload records and learn more. (There are no refunds or make-ups for appointments forfeited due to missing or late fecal records.)

  • For puppies (7 months and under) we require: Clear fecal test dated within last 3 months and current on vaccinations.
  • For adult dogs (over 7 months) we require: Clear fecal test dated within the last 12 months and current on vaccinations.
  • For dogs of any age coming to a private lesson: Clear fecal test dated within the last 12 months and current on vaccinations.
  • Always follow the recommendations of your veterinarian. Please refer to our Medical Requirements page for more information.
MULTI-DOG HOUSEHOLDS
  • In Group Classes, one handler may bring only one dog to class. If you have a multi-dog family we invite all of you to come – but with one human family member per dog.
  • In order to track your dogs’ progress and to ensure proper scheduling, each dog must be registered separately. (You can register your dogs under a single email address, but each must have their own password.)
  • More than one dog may come to a private lesson with the instructor’s permission. Please contact us for details.
FEMALE DOGS IN SEASON (HEAT)
  • Female dogs who are in season are welcome to class but they must be wearing doggie britches.
HOW DO VIRTUAL PRIVATE LESSONS WORK?

Virtual Private Lessons are conducted using Apple’s FaceTime. Lisa will call the cell phone number listed on your account at the scheduled time. Please have your dog with you and be ready to accept her call. (You can log into your account to verify or change your cell number.) If you don’t have FaceTime or would like Lisa to contact you at a different number, email her directly prior to the scheduled lesson.

Learn more about Virtual Private Lessons.
Schedule a Virtual Private Lesson.

SAFETY & LIABILITY

Safety is our number one priority at All About My Dog. Learn more here

  • Visit our Safety page for more information.
  • Please be responsible and use your common sense.
  • Wear athletic shoes & comfy clothes during training.
  • Keep your dog close by your side and don’t approach other dogs.
  • Please refer to our Terms & Conditions page for more information.
  • Up-to-date medical records, including a negative fecal report dated within one year that states “no parasites seen,” must be submitted to us at least 72 hours prior to your first appointment. (There are no refunds or make-ups for appointments forfeited due to missing or late fecal records.) See our Medical Requirements page to upload records and learn more.